The current situation is challenging for all of us, and we know that many questions remain unanswered. We are working to provide you with clear and timely information. The crisis management team "Cyber Attack" is being led by Chancellor Jens Egler.
Below you will find our FAQs, which we will continuously update and expand.
FAQs
1. How long will the current system outage last?
At this time, we cannot provide a specific timeframe.
2. Can staff currently work at the university locations?
In principle, yes. Please coordinate this with your supervisors.
3. Is teaching still taking place?
Yes, teaching is still taking place as scheduled, in person.
4. How do I record my working hours right now?
Time tracking is still possible on the devices on-site. For safety, please also make a note of your working hours.
5. Are we allowed to use our work devices again?
Based on initial analyses, it is assumed that all Windows devices operated by ZIK (Central IT Service) at the university may be affected by the cyber attack.
- These devices are only allowed to be used offline – both within and outside of the university.
- Please do not copy any data to drives, external hard drives, or USB sticks.
- Devices must be returned to ZIK. Please coordinate the return with your supervisors or department heads.
- ZIK will examine the devices; the data on them will be backed up, not deleted.
- Currently, self-managed Windows and Macintosh devices are not affected.
6. How can I use my personal laptop at home? Are personal devices affected?
At this point, self-managed Windows and Macintosh devices are not affected.
University-owned Windows devices may be affected and should only be used offline (no LAN either).
It is currently being investigated whether personal devices could also be affected.
7. Can external hard drives or USB sticks that I used at the university be affected?
This is currently being investigated.
8. How should we communicate if email or other services are restricted? Is the phone system affected?
The phone system on campus is active. Please use mobile phones for communication outside the campus.
9. Are there any applications that should or should not be used?
All systems and applications that are currently available can be used. We will publish a detailed list shortly.
10. What will happen to my data on drives or in Seafile?
Based on current information, your data is safe. We do not anticipate data loss at this time.
11. Are personal data of staff or students affected?
This is currently being investigated.
12. Who can I contact if I have a question?
We have set up a hotline: 06131-628-2000
13. Is the university library open?
Yes, the library is open during the following hours:
- Monday–Wednesday | 09:00 – 16:00
- Thursday | 09:00 – 18:00
- Friday | 09:00 – 16:00
Special opening hours:
Saturday | November 29, 2025 | 10:00 – 14:00
The OPAC system is accessible, and research and extensions are possible. Unfortunately, electronic resources (databases, eBooks) are not available at the moment. Media can still be borrowed and returned. For any additional questions, please contact the library directly. Tel: 06131-658-6220
